FAQ - Frequently Asked Questions
Q: Where is my order confirmation?
All orders have a period of fulfillment and delivery of a minimum 24 hours (excluding Saturday and Sunday and holiday periods listed on our website). In urgent cases please call us. In case of delay (rare) the Customers will be informed. Saturday, Sunday and holidays are not considered business days. Please note: Farma Point S.r.l. is not responsible for any delay in transit. Transit time is provided by the carrier (excluding public holidays) and can vary depending on the place, and during holiday periods.
What are the payment methods?
You can pay for products by bank transfer, credit card VIVA WALLET or PayPal account. For more details on "Payment Methods"
Are payments on farmapointsrl.com safe?
Yes, purchases made on our online store are safe and guaranteed. Online payments by credit card or Paypal account are completely risk free. Payment information is encrypted during transmission
Is it easy to buy on www.farmapointsrl.com? How can I make an order?
Buying on farmapointsrl.com is very easy, just follow a few simple steps: Choose the category that interests you. Find the product / products that most interests you / no. With one click you can see the enlarged image, the details of the article, the price and the opinions of other buyers. Press the "Add to cart" button. After that you can choose to continue to buy or confirm the order. If you want to continue to buy, just repeat the same process, if you want to submit the order you will have to register first. Once you have entered the data, verify that it is correct and click on "Confirm". Choose the shipping method. Choose a payment method. Confirm the order and receive comfortably where you want, all the products you ordered How can I be sure that I have made the purchase correctly? Once you have placed your order, you will receive a confirmation message to your e-mail address. If you do not arrive, you should contact our customer service at firstname.lastname@example.org
Why was my credit card rejected?
The credit card can be refused for one of the following reasons: The card may have expired. Verify that the credit card expiration date is valid. The card spending limit may have been reached. Check with the bank that the limit of the amount allowed to make purchases has not been exceeded. It is possible that the data entered is not correct. Verify that all data entered in the required fields are correct. If you use a refillable credit card, make sure you have enough money for the order you are making.